All sales are final.
Once the item has been shipped, PureGanic Love is NOT responsible for delays through the USPS. You will need to contact USPS with the tracking number provided to gain more information. If signature confirmation shows that it was signed for, you will need to contact USPS.
If there are any issues with your purchase, please take a picture of your strand(s) and email them to us and PureGanic Love will offer a reasonable/comparable fix.