Frequently Asked Questions

 When receiving emails, you are able to find out what's new with PGL and find out about future promotions before anyone else. We let those who subscribe via email gain access to our new inventory of strands before they are announced to the world. 

Monday - Friday 9:00 am - 5:00 pm

Saturday - 10:00 am - 4:00 pm

Sunday - Closed

 Yes, you have to measure yourself in inches. We do not charge extra for extended sizes. However, we will ask for verification if the given measurements seem a little off.  If you do not enter your measurements, your order will not be processed and you will be refunded. 

(Do NOT put your pant size as your measurements please)

Please see the How To section, if you need assistance with measuring yourself. 

  You will receive an order confirmation notice to the email address you provided along with a receipt. Be sure to check your spam folder as well for an order confirmation.

Also, please make sure you enter your correct email address. Any misspelling can affect whether you receive an email confirmation.

After the initial order has been placed, you CANNOT change it. If you would like to add an item, you will need to place another order. 

Can I use more than one discount code on my order?

No. Only one coupon code per purchase when a discount code is available. Using the same code on multiple orders will slow down your order and move it to the back of the queue. 

What happens if I forget to use a discount code?

We are truly sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order if the code is still valid.

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Why won't my discount code work?

Codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Please look at the terms and conditions of the discount code to make sure this offer is still valid. Often times we offer discount codes for selected items only, and this will be stated in the terms and conditions of the discount code.

Once your order is ready to be shipped,  a United States Postal Service (USPS) tracking number  will be emailed to you, and at this point you'll be able to keep track of your order.

Please Note:  

Once the item has been shipped, PureGanic Love is NOT responsible for delays or delivery issues through  USPS. You will need to contact USPS with the tracking number provided to gain more information. If signature confirmation shows that it was signed for, you will need to contact USPS.

Once weve shipped your item(s), we are no longer responsible. PLEASE CONTACT USPS.

PureGanic Love is NOT responsible for lost or stolen packages, once they’ve left our facilities. You will need to contact USPS and please be sure to have your tracking information available.

 PureGanic Love is not responsible for missing or lost packages. You will need to contact USPS to file a claim. Have your tracking information available please.. 

Custom Orders generally ship 10-14  business days after purchase. Pre-made Strands orders will ship in 2-3 business days after your order is placed.. Your order will ship out using the delivery choice you choose at checkout. We ship via USPS.

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Shipping For Domestic Orders

USPS First Class Mail: 3-5 Business days

USPS Priority Mail: 2-4 Business days

USPS Priority+Rush: 1-2 Business Days

PGL ships to the address provided. If you paid with PayPal and have a wrong shipping address on file with them, you will need to contact them and make sure that your address is updated with them before we can ship it out to that address or it will be shipped out to the address provided within PayPal. We only ship to the address provided upon purchase. If the item has not been shipped, please contact us as soon as possible. Once the item has been shipped you will have to contact USPS.  

Some strands sell out quicker than others,  due to  high demand on occasion. If you ordered an item that has suddenly became unavailable, we will contact you as soon as possible to confirm the cancellation of your order. If your order contains additional items, we will ensure to fulfill the rest of your order and refund the out of a stock item.

What is your return policy for domestic physical products?

ALL SALES ARE FINAL!

No. Most women have clear reasons for wearing Waist beads but not all. You can simply want to adorn your body, or use them to gage your weight loss.  If you choose to say affirmations and set YOUR intentions it is solely up to you!! There are no right or wrong answers. 

Yes, but in our opinion you should keep them on for the reasons you tied them on.
Tying on waist beads is a commitment to yourself. 

They can only be removed by cutting them off.

 We do our best to display unaltered photos of our strands. Monitor display vs. in-person color may vary slightly. 

 Possibly, It depends. PGL prides itself on using high quantity materials. However, waist beads are worn on the body close to the skin; so wear and tear, body chemistry, and the use of soaps can fade the color over a period of time. The fading just adds to their uniqueness and beauty. Do not be alarmed if they fade, your intentions are still within them.

If you purchased strands from PGL and we tied them on you and they broke AT THE KNOT within 3 months of purchase, PGL will replace the strand. Proof of purchase and pictures of the strand are required.

If the strand was purchased online and PGL did NOT tie the strand on you, the strand will not be replaced or refunded.

PureGanic Love does not refund/exchange faded waistbead strands after three months. 

 Your waist beads are NOT supposed to be uncomfortable or cause you any pain. If this happens, it is time to remove them. You can safely remove your strand by  doing the following.

STEP 1: rotate your waist bead strand and locate the knot

STEP 2: pinch the thread between the last bead and the knot. (you can use tweezers or needle nose pliers to assist you)

STEP 3: with sharp scissors...cut the thread between your fingers and the knot  hold the end tight (it should still be in tact), now discard or put away for safe keeping.  

Waist beads wearing can be addicting, just know that we will not judge you for placing multiple orders.